1. Plans are non-refundable once active
Paid plans unlock access and services as soon as they are activated, so we do not give refunds for a change of mind or for unused time.
2. When we do refund
You will get a full refund, including GST, if:
- you were charged more than once for the same plan;
- your payment went through but your plan was not activated within 2 working days;
- we charged the wrong amount or activated the wrong plan because of an error on our side — in this case we will either correct it or refund you.
3. How to request a refund
Email ask@esqura.com within 7 days of payment and include your invoice number.
4. Timing
Approved refunds go back to your original payment method through Razorpay within 5–7 working days. Your bank may take a little longer to show it.
5. GST
We issue a credit note against the original invoice for every refund.
6. Cancellation
Plans do not renew automatically, so you are never charged again unless you choose to buy a plan. You can stop using a plan at any time; no refund is given for the remaining period.
7. Delivery of service
Plans are delivered online. Access starts as soon as your payment is confirmed, and nothing is shipped.